FAQs

ORDERS

Can I amend my order?

Please contact us by Whatsapp to change the message, date and address no later than36 hours before your chosen delivery/pick-up date.You may not be able to change the details if the flowers are already out for delivery.

Can I cancel my order?

Please contact us by Whatsappno later than 72 hours before your chosen delivery/pick-up date.If a lesser period of notice is given, we will only give a refund if we have not started preparation for your order at the time notice is given. We cannot accept cancellations for Next Day / Same Day orders.

I did not receive a confirmation email, what should I do?

If you do not receive a confirmation email within a few minutes of placing your order, please check your junk folder in case it has been routed there. If the email is not there, please contact us through Whatsapp or email so that our team can rectify this for you.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express. You can also pay for your order via PayMe, Octopus Card, Alipay, or cash in store.

Can I return my order?

Please understand that due to the perishable nature of flowers, we are unable to accept return on these products. For plant returns, please contact us by email within 14 days of ordering date with a photograph of the damaged or faulty plant for review. For issues beyond our control such as airborne pests and diseases such as fungal leaf spot, we cannot accept any responsibility after 14 days.

DELIVERY

Where do you deliver to?

STANDARD DELIVERY

Hong Kong Island

Central, Admiralty, Sheung Wan	$80
Western District	$90
Wan Chai, Causeway Bay, Mid-levels, Eastern District	$120
Others: Southern District, Deep Water Bay, Happy Valley, Jardine Lookout, Shouson Hill, South Bay, Repulse Bay, The Peak	$180

Kowloon

Kowloon City, Wong Tai Sin, Choi Hung, Diamond Hill, Ngau Tau Kok, Kwun Tong, Yau Ma Tei, Tsim Sha Tsui, Mong Kok, Sham Shui Po, Prince Edward, Tai Kok Tsui, Mei Foo

$190

New Territories

Tin Shui Wai, Yuen Long, Tuen Mun, Tai Po, Sheung Shui, Fanling, Sha Tin, Fo Tan, Tsuen Wan, Kwai Chung, Tsing Yi

$280

Sai Kung Districts

Tseung Kwan O, Tiu Keng Leng, Clear Water Bay, Sai Kung

$300

DELIVERY SCHEDULE

Morning deliveries will be made between 10:00AM to 1:00PM and afternoon deliveries between 1:30PM to 6:00PM. A surcharge will be made if you wish to arrange delivery within a narrower time-period but specific time delivery cannot be guaranteed.
For Tung Chung and Discovery Bay, please drop us a message at +852 9540 8668.
We do not delivery to Hong Kong International Airport.
Additional delivery charge will be made for re-delivery and if we have to make additional attempts due to incorrect or incomplete delivery particulars.
For same day or urgent orders, please call us by phone at +852 9540 8668 to confirm the order during our opening hours.

SPECIAL WEATHER ARRANGEMENTS

Delivery will be suspended and re-scheduled when typhoon signal No.8 or above is hoisted or black rainstorm warning is in effect. Further re-arrangement of the delivery service will be made.

How do you deliver your flowers and plants?

They will be hand-delivered directly to your chosen address. Please make sure your address is correct. In the occasion that an incorrect address is given to us and your order has been delivered, an additional delivery fee and admin will be applied.

What if the flowers arrived when I am not home?

When you place your order, please specify your delivery preferences to include instructions when no one is home.

My flowers haven't arrived, what should I do?

Please contact us via Whatsapp or simply give us a call, we are here to assist you. Please note that we do not take responsibility for incorrect addresses. In the occasion that an incorrect address is given to us, an additional delivery fee and admin will be applied.

MY ACCOUNT

I don't know how to reset my password, could you help me?

The 'Forgot Your Password' button should do its magic, you will receive a reset password email, simply click on the link and follow the instructions to reset your password. If you do not receive an email in your inbox, remember to check your junk mail box in case it has been routed there.

If you do not receive an email after a few minutes, you might have registered your account with another email address or it was entered incorrectly, please contact us if you need support. We are here to assist you.

How do I change my account details?

You can log into your account, click 'My Account' on the top right corner of this page to edit your account details anytime, anywhere.

I can't find my account, what should I do?

The 'Forgot Your Password' button should do its magic, you will receive a reset password email, simply click on the link and follow the instructions to reset your password. If you do not receive an email in your inbox, remember to check your junk mail box in case it has been routed there.

If you do not receive an email after a few minutes, you might have registered your account with another email address or it was entered incorrectly, please contact us if you need support. We are here to assist you.

FLOWER SUBSCRIPTIONS

How does it work?

Simply pick your flower arrangement and size, we will deliver them weekly, fortnightly or monthly to your designated delivery address.

You can choose your duration for 3 / 6 / 12 months of flowers.

Can I have them delivered to my office?

Sure. For office/F&B subscriptions, please contact us for details.

Can I personalise my subscriptions with flowers of my choice?

Yes, please contact us, we will find the best offer for you.

Can I change my subscription address or date during my subscription period?

Sure. Please contact us, we will change your delivery details for you.

Can I buy a flower subscription as a gift for someone else?

Sure. You can even add a personalised message to your special someone.

FLOWERS & PLANTS INFO

Where do your flowers and plants come from?

Most of our flowers and plants are from the Netherlands, specific varieties are sourced from other European countries, Asia and Africa.

How do I care for my flowers or plant?

▸Please click here for details.

Which flowers are safe around pets?